O2 which tier

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Vendor View. Customers will be admitted in store one person at a time, making sensible allowances for children and carers. Please note that if you need to bring a child into store with you, they must always be closely supervised. Are customers allowed to interact with, and use demo devices? However, all our demo devices have great content you can see without touching them. How regularly will O2 stores be cleaned?

Our stores will have an enhanced cleaning process. Specifically, all product displays, furniture and chairs will be sanitised regularly. Will stores be open during their normal opening hours? Or have opening times been modified? Where possible, we will be operating our normal opening hours. Will your stores provide the same service and support they offered before the national lockdown?

For the time being, our stores will be limiting some services. Loan phones are not currently available in store. If you made a click and collect order before stores closed, please contact Customer Service for further help. Can extended returns be made in store if ordered online? Products ordered online will not be able to be returned in store. Customers can exchange devices by calling Customer Service. Will you keep store doors open to increase ventilation and reduce contact with handles? Yes, our doors will be open.

But we will be restricting entry to the store to limit the number of customers in store at any one time. We have implemented an enhanced cleaning process, which includes regular cleaning of surfaces that are touched often, like door handles. According to government advice, air conditioning does not need to be adjusted. Will NHS and care workers get priority access to our stores? NHS and care workers who show their ID badges will be given VIP access, enabling them to skip the queue and speak to an advisor in store.

Do you accept contactless payment? We accept contactless payments including Apple Pay and Google Pay. Can I still order online and collect in store? Yes, you can still order online and collect in store. Check your local store for opening times. Alternatively you can still get free home delivery if you order online. See our statement of compliance. Read this guidance for travelling abroad during the coronavirus pandemic.

Do Pay As You Go customers need to go in store for age verification? Thankfully, many parts of our business are still running as usual, so most deliveries, returns and repairs will still happen in the normal timeframe. Read our returns policy. Over the last few days, we've increased our capacity even further to deal with additional demand and network spikes so you can stay connected.

Use our network status checker to keep tabs on any faults or maintenance in your area or raise an issue yourself. You can also download the My Network app to keep an eye on your coverage. When using the app, you can:. You can find out more about unwanted calls and texts on our help pages.