If your order is already in transit, please call the Apple Store Customer Service. As our carriers require a signature on delivery, the carrier will leave a calling card if you are not at home. Apple will also send you an email advising that our carrier was unable to deliver your order.
You can then contact the carrier directly to schedule a new delivery appointment or alternatively amend your delivery address. In case of any problems with your delivery, Apple will be in direct contact with the carrier to resolve the issue as quickly as possible with as little inconvenience to you. We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement. If you have already received your order and find that it is damaged, please call the Apple Store Customer Service.
You may not export any products purchased at the online Apple Store. The Apple Store sells and ships products to end user customers only. Notwithstanding order confirmation Apple may cancel any order where it has reasonable grounds to believe the product is not being purchased for end use. There are more than 20 Apple Online Stores in countries or regions around the globe. We do not ship to freight forwarders. If you would like to purchase Apple products from outside Singapore, please see our International Store Directory to find out if an Apple Online Store serves your country or region.
Shopping Help. View all topics. Text Notifications What time will my order be delivered? Can I have my order delivered to an address other than my home? Signature on delivery How much am I charged for shipping? I need to change my shipping address.
I will not be home on the scheduled delivery date. What happens if my delivery goes missing or is damaged? Shipping restrictions. Shipping and delivery estimates The 'Ships' timeframe is an estimate of when the item will prepare for shipment and ship from our warehouse.
Items that ship within "In Stock" are estimated to ship the same or following business day. Items with longer estimates ship from our warehouse within the timeframe indicated e. Custom-configuring your Mac or personalizing your iPod may take additional time to prepare for shipment, and will increase the 'Ships' timeframe. All estimates are based on business days.
Scheduled Delivery with pre-selected delivery time windows You can pre-select a delivery time that is convenient for you. Standard Delivery. Delivered within days after your item is shipped. Delivers days after your item is shipped, between am and pm.
Delivers days after your item is shipped, between pm and pm. Shipping Cost The cost for shipping is calculated and displayed on the Checkout page before you complete your order.
All these delivery options are free. During product launches, these scheduled delivery options may not be available. It is also worth noting that some products are not eligible from these pre-selected time windows. Custom-configured, personalized, and popular items have longer ship times compared to the other regular devices.
Generally, you will receive the ship and delivery times. In the event that Apple is unable to follow through with these timeframes because of low product availability, you will be notified via email.
The new ship and delivery times will also be communicated. The shipping cost is calculated and highlighted on the Checkout page before you finalize your order. It is worth noting that applicable shipping fees are for Apple Print Products. Delivery cost is provided at checkout, online on the Order Status website, and on the Order Confirmation email.
In fact, you can save money by buying from retailers who offer good deals, which is not the case when you buy direct. At this stage, the order is queued for fulfillment and can be modified or cancelled at any time.
Apple prepares to ship in about two to three business days. Once your order has shipped, you will be notified via email. It all depends on the item you have ordered. If you have ordered a MacBook, you will probably wait even longer because it is very popular and is usually out of stock and has to be configured in China. The pallet will then be shipped to your country and delivered to you overnight.
With the global Covid pandemic, slowdowns in manufacturing and shipping have further caused delay for Apple. They are fairly accurate because the orders are delivered on or before the estimated dates.
Orders placed on Friday before 5pm will be delivered on Monday. Orders placed on Friday after 5pm, on Saturday or on Sunday, will be delivered on Tuesday. For some addresses in Hawaii and Alaska, two-day and next-day shipping may not be available. Product availability is subject to change. You can confirm your delivery date at checkout. External factors beyond our control, such as adverse weather conditions, may cause delays to your order.
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